Shipping policy

Shipping Policy for Empyrean Parfums

Last Updated: January 4, 2024

1. Shipping Carriers and Responsibility

Empyrean Parfums utilizes reputable shipping carriers to deliver our products to our valued customers. All shipping and delivery services are subject to the terms and conditions of the selected carrier. Once a product is shipped, it becomes the responsibility of the carrier.

2. Disputes and Concerns

If you encounter any issues related to shipping, such as delayed deliveries, damage to products during transit, or issues with tracking, we kindly ask that you contact the shipping carrier directly. The contact information for the carrier will be provided in your shipment confirmation email,

3. Lost Products

In the rare event that a product is confirmed as lost by the shipping carrier, we will work with you to resolve the issue. Please note that this process may require time for the shipping carrier to conduct an investigation.

   • Product Replacement: If a product is confirmed as lost by the shipping carrier, we will replace the lost product at no additional cost to you.

4. Shipping Timelines

Shipping timelines and delivery estimates are provided during the checkout process. Please review this information carefully to understand the expected delivery timeframes for your order.

5. International Shipping

We offer international shipping to select countries. Please be aware that international orders may be subject to customs and import duties, which are the responsibility of the recipient.

6. Contact Us

If you have questions or concerns about our shipping policy, please contact us at info@moifragrances.com